In our BrightConnect Portal, Shipment sync logs are recorded for data synchronized from Brightpearl to BigCommerce. To view these details, follow the steps below:
1. Log in to BrightConnect.
Note: If you don’t have an account with BrightConnect yet, you can email us at contact@apiworx.com, and we’ll respond as soon as possible.
2. On the Dashboard, navigate to "BigCommerce > Shipment Logs" on the left.
In the Shipment Logs, you will find detailed information, with key aspects highlighted below:
i) Order Id: Displays the ID of the order whose shipment was processed for synchronization.
ii) Sync Date: Shows the date when the shipment was synced from Brightpearl to BigCommerce.
iii) Tracking Info: Provides the tracking information received from Brightpearl for the shipment.
iv) Sync Status: Indicates the sync status from Brightpearl to BigCommerce, with possible statuses being Pending, Synced, and Failed.
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- Pending: Suggests that certain settings are not configured or the sync is in progress.
- Synced: For shipments that have been successfully synced.
- Failed: For syncs that haven’t been processed, with reasons provided.
v) Action: Offers a button to view full shipment details of the order, including the reason for failure, if applicable.