FAQ

Frequently Asked Questions

• Obtaining WooCommerce Consumer Key and Consumer Secret
• Are there any hidden fees/costs?
• Do I need to add my card to get a free trial?
• Do all of BrightConnect's plans include all features?
• Does BrightConnect support the use of different currencies?
• How frequently do you add new features?
• How Secure is My Data with BrightConnect?
• How to Upload Files to a Project?
• Is there a free trial I can try before I decide to subscribe to BrightConnect?
• What Kind of Support Do You Provide?
• Which eCommerce Sites and Marketplaces Does BrightConnect Integrate With?
• How Our API Handles Security
• Application Security Review
• Authentication: How Do Customers Authenticate with Your Service? Can They Use Their Own SSO (if Applicable)?
• Configuration, Change, and Release Management: Understanding the Process to Deploy Updates/Code Fixes
• Cryptography: Keys, Secrets, and Certificate Management
• Data Classification: Fields Stored and Processed
• Monitoring and Alerting
• Performance – Especially Under Load – Load Testing
• Protecting Data in Transit – How Is This Achieved – API Only?
• SSDLC: Overview of Our Security Practices for Software Development, SAST, DAST, Secure Source Code, etc.
• Security Segregation Between Customers – How Is This Achieved?
• Server Hardening: Implementing Security Best Practices for EC2s in the Environment
• What Data Is Stored and How Is It Protected? – I’m Assuming the Only Data You Store Is Customer Connection Details
• How to Get Support from APIWorx
• APIWORX SLA
• Our Current System Status
• Can I Sync Multiple Stores to One Intacct Account?
• How Does the Sync Work? Will All My Old Data Be Immediately Synced?
• How Easy Is the Setup? Will I Be Able to Get Help If I Need It?
• Which Amazon Territories Do You Support?
• Will Orders Be Synced As Soon As They're Placed?