View Refund Logs
In our BrightConnect Portal, the synchronization of refund orders is recorded. To check the details, follow these steps:
- Log in to BrightConnect.
Note: If you don't have an account with BrightConnect yet, you can email us at email@example.com, and we'll respond as soon as possible.
2. Once logged in, you will see the Dashboard. Navigate to 'Refund Orders' on the left side of the dashboard.
In the 'Refund Orders Log', you will find detailed information, with the main details outlined below:
i) Account Name: Indicates the eBay account from which the refund orders are originating. This is useful if you have multiple eBay Marketplaces connected to our integration, helping to avoid confusion.
ii) Order ID: The reference ID of the orders for which refunds have been initiated by your customers.
iii) Sync Status: Displays the following statuses:
(a) Success: Indicates successful synchronization.(b) Failed: Appears when an order is missing information, such as if an order item does not exist in Brightpearl, or if the order reference is not found in Brightpearl Sales Order. The reason for failure is available in the 'Action' section.
iv) Action: Click 'View' to open a pop-up, which provides detailed information about the sync status of the orders.