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Pre-Information on Shift in Order Pull Approach from Webhooks to API Search Filter

Enhancing Order Processing: Transition to API Search Filter for Faster, More Accurate Results

Currently, we use Webhooks to process orders from Brightpearl to third-party platforms. 

However, based on feedback from our clients about delays in order processing times, particularly when using channel or status filters, we have decided to develop a new solution.

We will be implementing an API search filter, eliminating the need for Webhooks. This new approach is expected to enable quicker and more accurate order filtering, leading to improved processing times.

Our team is working on this new logic, and we anticipate its completion by Tuesday, April 4th, 2023. Upon completion, we will move it to production and notify you accordingly.

We will monitor the accounts to ensure smooth operation and request your assistance in monitoring your account. Please do not hesitate to contact us if you encounter any issues, as our team will be ready to address your concerns.

Thank you for your understanding and support as we strive to enhance our processes. We are confident that this new solution will better meet your needs and streamline our operations.


Note: The new logical changes have already been implemented, but we plan to go live with them on the coming Tuesday at 12:00 PM IST.


Regarding the expected interval/frequency for order flow: it will be around 5-6 minutes, and the system will pull only the required orders.